Sunday, February 05, 2006

Setting Expectations

The personal laptop suffered from a bad interaction with gatorade a few days ago, so my man called Dell and it's under warranty.

Today he was giving me the update.

"So I get this weird email from Dell saying they can't be using Hueys unless this is the marine corps."

Huh? I guess that would be a weird email.

Then we finally established that the Marine Corps/Hueys thing referred to the menu for the DVD of "Rules of Engagement" that's on in the background.

Dell just realized that they hadn't set his expectations, and he needed to call one more place to get the box in which to return his aquatic laptop.

All has been made clear

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