Great post
Waiterrant has a good post on that tough spot that anyone in customer service gets into when a customer (reasonably or unreasonably) wants something that you just can't give them. In his case, the customer was unreasonable, but it's even worse when it's something reasonable to expect. There have been times in the past where due to warehouse revamps, material shortages, hurricanes, or strikes that I've had to tell a customer that we couldn't deliver what we said we could, when we said we could. And the only thing I could say was "I'm really sorry."Regardless, go read his post, it's much better than mine.
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posted by MyHusbandRules @ 6:56 AM
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